Terms of service
Terms of Service
Overview
Welcome to JEMLY’S Health. The terms “we”, “us” and “our” refer to JEMLY’S Health.
These Terms of Service govern your use of our website, online store, products and services. By visiting our website or purchasing from us, you agree to these Terms of Service and to our Privacy Policy.
Please read these Terms carefully before using our website. If you do not agree with them, you should not access or use our services.
We may update these Terms of Service from time to time. Any changes will be published on this page. Your continued use of the website after changes are published constitutes acceptance of the revised Terms.
1. Access and Account
By using our website, you confirm that you are legally able to enter into a binding agreement in your country of residence.
You may be required to provide information such as your email address, billing details, payment information and delivery address. You confirm that the information you provide is accurate, complete and current.
You are responsible for maintaining the confidentiality of your account details and for all activity carried out through your account. You may not transfer, sell or assign your account to another person.
2. Products
We make every reasonable effort to display our products, packaging, colours and images as accurately as possible. However, the appearance of products may vary depending on your device, screen settings and the natural characteristics of the materials.
Olive wood products are handcrafted from natural wood. Differences in grain, colour, shape and dimensions are normal and make each item unique.
We reserve the right to modify product descriptions, availability and prices without prior notice. We may also limit the quantities available or discontinue a product at any time.
3. Orders
Submitting an order constitutes an offer to purchase. JEMLY’S Health reserves the right to accept, reject or cancel an order for legitimate reasons, including product unavailability, pricing errors, suspected fraud or payment issues.
Your order is confirmed only after you receive an order confirmation from us.
Please review your order carefully before completing your purchase. If you need to modify or cancel an order, contact us as soon as possible. We cannot guarantee that changes will be possible once the order has been processed or shipped.
Products purchased from our website are intended for personal use and may not be resold or commercially exported without our prior written permission.
4. Prices and Billing
Prices displayed on our website may change without prior notice. Unless otherwise indicated, applicable taxes are included in the displayed price.
Shipping charges, customs duties and other applicable fees will be displayed during checkout whenever possible.
You agree to provide accurate and complete billing and payment information. You also agree to keep your account information up to date so that we can process your order and contact you if necessary.
5. Shipping and Delivery
Shipping and delivery times displayed on our website are estimates only. Delays may occur due to carriers, customs procedures, weather conditions, public holidays or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.
Responsibility for the products transfers to the customer upon delivery, except where applicable law provides otherwise.
Please consult our Shipping Policy for further information.
6. Returns and Refunds
Returns and refunds are handled according to our Refund Policy and applicable consumer protection laws.
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged or incorrect.
Certain products may not be eligible for return, including perishable goods, personalised products, opened food products, sale items and gift cards, except where applicable law provides otherwise.
7. Intellectual Property
All content available on this website, including trademarks, logos, product names, photographs, graphics, videos, text, designs and website elements, belongs to JEMLY’S Health or its licensors.
This content is protected by applicable Dutch, European Union and international intellectual property laws.
You may use the website only for personal and non-commercial purposes. You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit any content without our prior written permission.
8. Optional Third-Party Services
Our website may use services supplied by third parties, including payment providers, delivery companies and technical service providers.
These services are provided according to the terms and policies of the relevant third party. JEMLY’S Health is not responsible for services operated independently by third parties, except where applicable law provides otherwise.
9. Privacy
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
Personal information may be processed by trusted service providers when necessary to operate our website, process payments, fulfil orders, deliver products or provide customer support.
When using our website, you are responsible for ensuring that any information you provide is accurate and that you have the right to provide it.
10. Feedback and Reviews
If you submit a review, suggestion, comment, photograph or other content, you grant JEMLY’S Health permission to use, reproduce and display that content for business and marketing purposes, subject to applicable law.
You confirm that your content does not infringe the rights of another person and does not contain unlawful, abusive, misleading or harmful material.
We reserve the right to remove content that violates these Terms or applicable law.
11. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times or availability.
We reserve the right to correct errors, update information or cancel affected orders. If an order is cancelled after payment, the amount paid will be refunded using the original payment method.
12. Prohibited Uses
You may not use our website or services:
- For unlawful, fraudulent or harmful purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property or privacy rights.
- To submit false, misleading or abusive information.
- To distribute viruses, malware or harmful code.
- To collect personal information without authorisation.
- To send spam, phishing messages or unsolicited promotions.
- To interfere with the security or proper operation of the website.
- To access the website through automated scraping or data-extraction tools without permission.
- To impersonate another person or misrepresent your identity.
We may suspend or terminate access to our website if these restrictions are violated.
13. Termination
These Terms remain effective until terminated by you or by JEMLY’S Health.
You may stop using our website and services at any time. We may suspend or terminate your access if we reasonably believe that you have violated these Terms or applicable law.
Any obligations or liabilities incurred before termination will remain effective after termination where appropriate.
14. Disclaimer
We aim to provide accurate and reliable information. However, we do not guarantee that access to the website will always be uninterrupted, secure or error-free.
Product descriptions and general information provided on the website are for informational purposes. They do not constitute medical, nutritional or professional advice.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
15. Limitation of Liability
To the fullest extent permitted by applicable law, JEMLY’S Health will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for fraud, intentional misconduct, gross negligence or mandatory consumer protection obligations.
16. Indemnification
You agree to compensate JEMLY’S Health for reasonable losses, claims or expenses resulting from your unlawful use of the website, your violation of these Terms or your infringement of another person’s rights.
This provision applies only to the extent permitted by applicable law.
17. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
18. No Waiver
If JEMLY’S Health does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
19. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy and Refund Policy, constitute the entire agreement between you and JEMLY’S Health regarding the use of our website and services.
20. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent.
JEMLY’S Health may transfer its rights and obligations as part of a business reorganisation, merger, acquisition or transfer of assets, subject to applicable law.
21. Governing Law
These Terms are governed by the laws of the Netherlands.
Any dispute will be submitted to the competent courts in the Netherlands, without affecting any mandatory consumer rights that may apply in the customer’s country of residence.
22. Changes to These Terms
We may update these Terms of Service when necessary. The latest version will always be available on this page.
Material changes will take effect from the date indicated in the updated Terms or from the date they are published on our website.
23. Contact Information
If you have questions about these Terms of Service, please contact us:
JEMLY’S Health
Email: hello@jemlyshealth.com
Address: De Oude Wereld 84, 2408 JV Alphen aan den Rijn, The Netherlands
Phone: +31 6 16 30 69 94
VAT ID: NL005109633B81
KVK: 92767517
Bank account: NL43BUNQ2093458265