These Terms and Conditions ("Terms") govern the use of our website and the purchase of products from Jemly's Health ("we," "us," "our"). By accessing our website and/or purchasing our products, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. General Information

1.1. Jemly's Health is a registered business located in the Netherlands.
1.2. We specialize in the sale of premium extra virgin olive oil sourced from our family grove in Tunisia.
1.3. By accessing our website or purchasing from us, you confirm that you are at least 18 years old or have the legal authority to engage in this agreement.

2. Orders and Payment

2.1. All orders are subject to availability. We reserve the right to refuse any order.
2.2. Payment is required at the time of purchase. We accept major credit cards, PayPal, and other secure payment methods listed on our website.
2.3. All prices are listed in Euro and include applicable taxes unless stated otherwise.
2.4. Order confirmation will be sent via email after payment is processed.

3. Shipping and Delivery

3.1. We ship to the Netherlands and other select countries listed on our website.
3.2. Shipping costs and delivery times are calculated at checkout.
3.3. We are not responsible for delays caused by third-party couriers or customs.
3.4. Risk of loss or damage passes to the customer upon delivery.

4. Returns and Refunds

4.1. We accept returns within 14 days of delivery, provided the product is unopened and in its original condition.
4.2. To initiate a return, contact us at hello@jemlyshealth.com with your order number and reason for return.
4.3. Refunds will be processed once the returned product is received and inspected.
4.4. Shipping costs for returns are the customer’s responsibility unless the product is defective or incorrect.

5. Product Quality and Disclaimer

5.1. Our extra virgin olive oil is a natural product; variations in color, taste, and aroma may occur.
5.2. We make every effort to accurately describe our products, but we do not guarantee that product descriptions, colors, or other content are completely accurate due to variations in screen displays and natural product differences.
5.3. We are not responsible for adverse reactions due to misuse or allergies.

6. Intellectual Property

6.1. All content on our website, including logos, product names, text, images, and graphics, is the property of Jemly's Health and is protected by intellectual property laws.
6.2. You may not use, reproduce, or distribute our content without our written consent.

7. Privacy and Data Protection

7.1. We collect and store customer information in accordance with our Privacy Policy, available on our website.
7.2. By using our services, you consent to the collection and use of your data as outlined in the Privacy Policy below.

8. Limitation of Liability

8.1. Jemly's Health is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
8.2. Our total liability for any claim related to a product or service is limited to the purchase price of that product or service.

9. Governing Law and Jurisdiction

9.1. These Terms and Conditions are governed by the laws of the Netherlands.
9.2. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in the Netherlands.

10. Changes to Terms and Conditions

10.1. We reserve the right to update or modify these Terms at any time without prior notice.
10.2. Any changes will take effect immediately upon being posted on our website.

Jemly's Health ("we," "us," "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our products.

By using our website or providing your information, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

1.1. Information You Provide Directly

• Personal Information: Name, email address, phone number, and billing/shipping address when you create an account or place an order.
• Payment Information: Payment details are processed through secure third-party payment providers; we do not store your payment information.
• Communication Data: When you contact us via email, social media, or customer service, we collect the information you provide.

1.2. Information Collected Automatically

• Browsing Data: IP address, browser type, operating system, and pages visited.
• Cookies and Tracking Data: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

1.3. Information from Third Parties

• We may collect information from social media platforms when you engage with our content or follow our pages.

2. How We Use Your Information

We use the information we collect to:
✅ Process and fulfill your orders.
✅ Improve our website, products, and customer experience.
✅ Communicate with you about orders, updates, and promotions (if you opt-in).
✅ Provide customer support and handle inquiries.
✅ Prevent fraud, enhance security, and comply with legal obligations.

3. How We Share Your Information

We do not sell or trade your personal information. We may share data with:

• Service Providers: Payment processors, shipping companies, and customer service platforms.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Partners: For promotional or partnership activities (only with your consent).

4. Data Storage and Security

We store your personal data securely and implement industry-standard security measures to protect it from unauthorized access, loss, or misuse, including:

• Encryption of sensitive information.
• Access controls and restricted data handling.
• Regular security audits and updates.

5. Your Rights

You have the following rights under GDPR:
✅ Access: Request access to the personal data we hold about you.
✅ Correction: Request corrections to inaccurate or incomplete data.
✅ Deletion: Request deletion of your data (subject to legal obligations).
✅ Restriction: Request that we limit how we process your data.
✅ Portability: Request to receive your data in a structured, commonly used format.
✅ Objection: Object to data processing based on legitimate interests or direct marketing.

You can exercise your rights by contacting us at hello@jemlyshealth.com

6. Cookies and Tracking Technologies

We use cookies to:
🍪 Improve website functionality and performance.
🍪 Personalize your experience.
🍪 Track website traffic and user behavior.

You can manage cookie settings through your browser. Disabling cookies may affect certain website features.

7. Marketing and Communications

• We will only send you marketing emails if you have opted in.
• You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

10. Children's Privacy

Our website and products are not intended for children under 16 years of age. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Changes will be posted on our website with an updated effective date.

Contact Information

If you have any questions, please contact us at:

📧 hello@jemlyshealth.com

📞 +31616306994